Pond Beach Resort

Cancellation Policy

Cancellation Policy

We understand that plans can change, and we want to provide you with a clear and fair cancellation policy. Please take a moment to review our cancellation policy below:

  1. Short Notice Booking (Less than 48 hours prior to arrival):
    • For short notice bookings, cancellation is available with a full refund, excluding any site charges, if the reservation is cancelled within 48 hours of booking.
  2. Four Weeks Notice for Cancellation:
    • To receive a full refund, excluding any site charges, we kindly ask that you provide us with a minimum of four weeks’ notice for cancellations.
  3. Two Weeks Notice for Date Swap (No Refund):
    • If you need to change your booking dates, you may do so with at least two weeks’ notice. Please note that no refund will be issued for date swaps.
  4. Less Than Two Weeks Notice for Cancellation:
    • Cancellations made with less than two weeks’ notice will result in the loss of your deposit, and no refund will be granted.
  5. Travel Insurance Recommended:
    • We strongly recommend that our guests consider purchasing travel insurance. This insurance can help cover costs in case of unexpected cancellations or unforeseen circumstances that may affect your travel plans.
  6. Alterations to Bookings (Up to 48 Hours Before Arrival):
    • We understand that sometimes adjustments are needed. You can make alterations to your booking up to 48 hours before your scheduled arrival without any penalty.

We hope this policy provides clarity and flexibility for your travel plans. If you have any questions or need further assistance, please don’t hesitate to contact us. Your satisfaction and comfort are important to us, and we look forward to hosting you.